Naidu warns IndiGo: 'Nobody can arm-twist us'; action promised after flight chaos

• Civil Aviation Minister Ram Mohan Naidu warned IndiGo of action following widespread flight chaos, asserting that "nobody can arm-twist" the government and passenger welfare is a top priority.
• Naidu assured that accountability would be fixed and penalties determined after a probe, while also stating that the situation is improving and Delhi Airport is decongested.
• The government issued strict instructions to IndiGo regarding refunds, accommodation, and communication, emphasizing special attention for vulnerable passengers like children, mothers, and senior citizens.
• The crisis saw IndiGo cancel over a thousand flights, prompting a high-level probe by the Centre and the DGCA, which also issued temporary relief measures to restore stability.
• Temporary relaxation of duty-time norms was implemented to stabilize operations, with the minister confirming it's a temporary measure and all airlines must comply with norms going forward.

Why It Matters: Government intervention ensures accountability and passenger protection amid IndiGo flight chaos.