Indian Railways' Q-Mitra: Aadhaar-Based System Ends Tatkal Ticket Malpractice

• Sonpur Division introduces 'Q-Mitra' digital system for transparent Tatkal ticket booking.
• The system aims to eliminate long queues, disorganization, and malpractice in ticket booking.
• Passengers obtain tokens from kiosks using Aadhaar-based verification and facial recognition.
• Each Aadhaar card is limited to one token per day, preventing fraud and ensuring fairness.
• Live queue status is displayed digitally, and staff use a dashboard to call passengers by token number.