Ministry steps up watch on IndiGo chaos, refunds amid FDTL issues

• Consumer affairs ministry is monitoring IndiGo chaos, increasing staff for passenger complaints.
• IndiGo cancelled over 2,500 flights due to new Flight Duty Time Limitations (FDTL) norms.
• DGCA imposed fare caps, strict refund timelines, and baggage delivery directives on IndiGo.
• Ministries are discussing structural fixes to prevent future chaos and protect consumers.
• IndiGo processed Rs 610 crore in refunds and delivered ~3,000 delayed bags.

Why It Matters: Government steps in to protect air passengers from airline chaos and ensure refunds.