Gold Missing from Bank Locker? Know Your Rights & RBI Rules for Compensation

• A woman and her mother-in-law accused Punjab National Bank (PNB) of gold missing from their locker in Kirti Nagar, Delhi, causing panic.
• Police investigation found no forced entry or broken lockers, and the women's claims were deemed suspicious; a joint locker was recently operated.
• RBI rules state banks are not responsible for general theft; compensation up to 100 times annual locker rent is only for bank negligence (e.g., security lapse, employee fraud).
• No compensation for losses due to natural disasters like earthquakes or floods; banks are not liable for contents as they don't know what's inside.
• Customers should read locker agreements, keep records (photos, receipts) of contents, and consider separate insurance for high-value items as bank compensation is limited.