IndiGo board formed crisis group on Day 1 amid DGCA show-cause notice

• IndiGo states its Board formed a Crisis Management Group (CMG) on Day 1 to address widespread flight disruptions.
• The CMG, including the Chairman and CEO, aims to resolve passenger hardships and restore operational integrity.
• IndiGo pledges to process refunds and offer waivers for cancellations and rescheduling due to the crisis.
• The ongoing crisis, now in its sixth day, is attributed to poor preparation for new Flight Duty Time Limitations (FDTL) and pilot shortages.
• DGCA issued show-cause notices to IndiGo's CEO and COO, citing "significant lapses in planning" for the operational failures.

Why It Matters: IndiGo's flight chaos reveals regulatory action and passenger hardship due to poor planning.