IndiGo Crisis: Ministry Orders Probe, Services to Normalize in Days

• Aviation Minister Ram Mohan Naidu expects full restoration of IndiGo services within 3 days and initiated a high-level inquiry into the disruptions.
• New Flight Duty Time Limitations (FDTL) orders have been placed in abeyance to mitigate passenger trouble.
• IndiGo must provide automatic full refunds for cancellations, hotel accommodation for stranded passengers, and lounge access for senior citizens.
• Disruptions caused by IndiGo's failure to anticipate crew requirements under revised pilot rest duty mandates, leading to hundreds of flight cancellations.
• DGCA formed a four-member committee to probe the crisis, citing IndiGo's significant planning and assessment gaps.

Why It Matters: Government intervention aims to resolve IndiGo flight chaos and protect passengers.