A total of 9,55,591 tickets were cancelled between November 21 and December 7, and Rs 827 crore was refunded.
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Moneycontrol08-12-2025, 20:44

Govt to Make IndiGo "Test Case" After Flight Chaos; Shares Plummet

  • Government vows "very, very strict action" against IndiGo to set an example after week-long flight chaos.
  • IndiGo's disruptions stemmed from delayed preparation for stricter pilot rest rules (FDTL), leading to pilot shortages.
  • The Directorate General of Civil Aviation (DGCA) issued a show cause notice and formed a panel to investigate IndiGo's compliance and preparedness.
  • Widespread cancellations affected hundreds of thousands of passengers, with over Rs 827 crore refunded for tickets cancelled between Nov 21 and Dec 7.
  • IndiGo's shares fell over 8% on Monday, marking a significant market value loss, despite the airline claiming improved operations.

Why It Matters: Gov't action on IndiGo signals tougher airline rules & consumer protection.

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