Aviation Ministry caps fares, IndiGo gets refund ultimatum in flight crisis

• Indigo faced widespread flight cancellations for four days, causing passenger distress and government intervention.
• Civil Aviation Minister Ram Mohan Naidu intervened, reprimanded Indigo officials, and expressed dissatisfaction with the airline's response.
• Indigo CEO Peter Elbers apologized, attributing over 1,000 cancellations on Dec 5 to technical and staffing challenges.
• The DGCA mandated full automatic refunds, timely passenger updates, and assistance (hotels, food) for stranded passengers.
• The Aviation Ministry capped airfares and temporarily suspended the new Flight Duty Time Limitations (FDTL) policy for Indigo to normalize operations.

Why It Matters: Government intervention ensures passenger refunds and relief amid Indigo flight crisis.