RBI Ombudsman: Your Guide to Resolving Banking & Payment Complaints

• The RBI Ombudsman Scheme offers a transparent system for customers to resolve issues with banks, NBFCs, and prepaid wallet companies.
• Complaints can be filed via email, online portal, or by sending written complaints to regional RBI Ombudsman offices.
• A Complaint Tracking System allows customers to monitor their complaint status using a unique Reference Number.
• Customers should first inform their bank in writing, keep all documents ready, and save the Reference Number.
• Avoid providing false information, filing duplicate complaints, or sending non-banking related disputes to the Ombudsman.

Why It Matters: The RBI Ombudsman provides a reliable platform for customers to resolve banking and payment-related grievances effectively.