Airtel Launches AI-Powered OTP Scam Protection: What Customers Need to Know

• Bharti Airtel introduces an AI-powered fraud alert system to combat banking fraud linked to OTP leaks.
• The feature works at the network level, intervening during suspicious calls where fraudsters try to trick users into sharing OTPs.
• AI monitors incoming calls in real-time, identifying fraudulent patterns and issuing alerts when a banking OTP is generated during a risky call.
• This real-time intervention aims to disrupt scammer tactics and prevent unauthorized transactions by prompting customers to verify.
• Currently live in Haryana, the feature will roll out to all Airtel customers across India within two weeks, requiring no app or setting changes.