DGCA New Rules: Free Flight Ticket Changes, Cancellations, and Refunds for Passengers

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Big Relief for Air Travelers: DGCA Waives Extra Charges on Ticket Changes, Cancellations

Big Relief for Air Travelers: DGCA Waives Extra Charges on Ticket Changes, Cancellations

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CNBC Awaaz•27-02-2026, 13:42

Big Relief for Air Travelers: DGCA Waives Extra Charges on Ticket Changes, Cancellations

•DGCA introduces new rules allowing passengers to cancel or change tickets within 48 hours of booking without extra charges.
•A 48-hour 'look-in option' is now mandatory for airlines, but conditions apply for flights departing within 7 days (domestic) or 15 days (international) if booked directly.
•Name spelling corrections within 24 hours of booking directly from the airline's website will be free of charge.
•Airlines are responsible for refunds even if tickets are purchased through travel agents, with a 14-working-day refund processing period.
•New rules address medical emergencies, potentially offering full refunds if a passenger or family member on the same PNR is hospitalized.

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Passengers wait outside the IndiGo airlines ticketing counter at the Chhatrapati Shivaji Maharaj International Airport after several IndiGo airlines flights were cancelled in Mumbai, India. Following this episode, the country's aviation regulator has introduced changes in flight refund norms. File image/Reuters

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