Zomato CEO Deepinder Goyal Exposes AI Refund Scams: Fake Insects, Smashed Cakes Used

• Zomato CEO Deepinder Goyal revealed customers use AI to create fake photos (insects, smashed cakes) for refunds.
• Traditional scams like placing hair in food or damaging packaging for complaints are still prevalent.
• Delivery partners defraud by marking orders delivered without actual delivery or not returning change for cash-on-delivery.
• Zomato removes approximately 5,000 delivery partners monthly due to fraud.
• Zomato uses a "karma score" system to evaluate complaints, taking action against repeat offenders or clear AI-generated fakes.

Why It Matters: Zomato faces growing fraud, including AI-generated fake complaints, from customers and delivery partners.