IndiGo Chaos: Your Guide to Refunds, Hotel Stays & Lost Luggage Claims

• IndiGo faced a major operational crisis with over 600 flight cancellations and delays, leading to widespread passenger frustration.
• Passengers reported issues with last-minute changes, poor communication, and difficulties processing refunds and rescheduling.
• IndiGo CEO Pieter Elbers apologized, attributing the crisis to tech glitches, weather, congestion, and FDTL norms.
• DGCA rules outline passenger rights for refunds, rebooking, and compensation for delays/cancellations, including hotel stays for airline-caused issues.
• Passengers can claim refunds via IndiGo's website, complain through DGCA's Air Sewa portal, and are entitled to compensation for unannounced cancellations.

Why It Matters: This guide helps passengers navigate IndiGo flight disruptions and claim their rights.