IndiGo Chairman Mehta Apologizes for Operational Meltdown

• IndiGo chairman Vikram Singh Mehta issued an unconditional apology for the airline's week-long operational breakdown.
• Mehta acknowledged significant lapses, admitting the airline failed to meet customer expectations due to severe delays, cancellations, and misplaced baggage.
• The chairman denied claims that IndiGo engineered the crisis or compromised pilot fatigue norms, attributing the meltdown to internal and external pressures.
• IndiGo claims to have restored operational steadiness, running over 1,900 flights daily, but Mehta emphasized the need to regain customer confidence through actions.
• Specific causes of the operational collapse were not disclosed but are currently under scrutiny by the aviation ministry and market regulators.

Why It Matters: IndiGo's crisis apology highlights airline reliability and passenger trust issues.