Zomato Fires 5,000 Delivery Workers Monthly Over Fraud, Goyal Reveals

• Zomato CEO Deepinder Goyal disclosed the termination of 5,000 gig workers monthly due to fraudulent activities like premature delivery marking or change issues.
• Between 1.5 lakh to 2 lakh workers voluntarily leave Zomato each month, citing the transitional nature of the role and meeting short-term financial goals.
• Zomato faces significant customer-side fraud, including fake complaints like hair in food or AI-generated images, absorbing losses in 50-70% of disputes.
• The company employs an internal "karma score" system to assess the credibility of both riders and customers in fraud disputes.
• While Zomato is Eternal's main profit generator, its revenue was recently surpassed by Blinkit; Goyal also acknowledged tough competition from Swiggy and Zepto.

Why It Matters: Zomato terminates 5,000 workers monthly for fraud, faces high turnover, and battles customer fraud and tough competition.