Bharti AXA Tops Life Insurer Complaints in FY25: Report Reveals Key Issues

• Bharti AXA Life Insurance Company received the highest number of complaints (2,770) in FY 2024-25, according to the Council of Insurance Ombudsman (CIO) report.
• LIC of India ranked second with 1,951 complaints, though this is relatively low given its large policyholder base.
• Policyholders frequently face issues like delayed or partial payouts and outright claim rejections due to paperwork complications or premium issues.
• Kotak Mahindra Life Insurance Company recorded the lowest number of complaints (555) among the top 10 insurers listed.
• Bharti AXA also led in outstanding complaints with 503, followed by LIC of India with 184.