Gold Missing from PNB Locker: Who Pays for the Loss?

• A woman and her mother-in-law alleged gold ornaments went missing from their PNB locker in Kirti Nagar, sparking panic.
• Police investigation found no signs of forced entry or tampering; initial findings suggest claims are suspicious.
• RBI guidelines state banks are not automatically liable for locker losses unless negligence is proven.
• Compensation for bank negligence is limited to 100 times the annual locker rent, not the actual value of contents.
• Customers are advised to get separate insurance for high-value items and maintain records of locker contents.