Consumers reported that they experienced all kinds of charges being deducted when they attempted to cancel a ticket directly or via various travel aggregators. (File for representation)
India
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News1812-12-2025, 23:27

IndiGo to Pay ₹500 Cr for December Flight Chaos

  • IndiGo commits over Rs 500 crore in compensation for passengers affected by December 3-5 operational disruptions.
  • The airline is expediting refunds throughout December 2025, with a structured compensation program starting January 2026.
  • Compensation targets passengers whose flights were cancelled within 24 hours or who were severely stranded at airports.
  • IndiGo faced a major operational crisis in early December due to a severe crew shortage, leading to mass cancellations.
  • The government intervened, ordering a probe and directing automatic refunds for all cancelled flights.

Why It Matters: IndiGo's massive compensation sets a precedent for airline accountability.

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