IndiGo chaos: Air India caps fares, ministry orders refunds

• Air India and Air India Express capped economy fares on non-stop domestic flights since Dec 4 due to IndiGo's widespread operational disruptions.
• The move aims to prevent last-minute ticket price surges from dynamic pricing during ongoing travel chaos.
• Higher fares seen online are for connecting flights or premium cabins, which are not covered by the fare caps.
• The civil aviation ministry directed IndiGo to complete all ticket refunds for cancelled flights by Sunday evening and deliver baggage within 48 hours.
• IndiGo, which cancelled over 1,000 flights, was also instructed to set up dedicated passenger support and refund facilitation cells.

Why It Matters: It shows how airlines and regulators protect travelers during flight disruptions.