IndiGo Crisis Spurs Govt Action: Delhi Gets 24/7 Aviation Control Room

• Ministry of Civil Aviation (MOCA) established an integrated control room in Delhi after the IndiGo crisis to address passenger complaints.
• The control room functions as a real-time action center, monitoring complaints from Air Sewa app, social media, news channels, emails, and calls.
• Officials from MOCA, Air Sewa, and major airlines are deployed in the control room to ensure immediate action.
• Deputy DG PK Thakur confirmed it's a permanent, 24x7 monitoring system, not a temporary arrangement.
• The recent IndiGo crisis led to thousands of passengers facing delays and cancellations, prompting government intervention and a 10% flight reduction order.

Why It Matters: Govt sets up permanent 24/7 integrated control room in Delhi to address aviation passenger complaints.