Delhi Metro's AI Chatbot 'Chetna' Revolutionizes Passenger Experience

• Delhi Metro introduces 'Chetna', an AI chatbot powered by BharatGPT, to assist passengers with various tasks.
• Chetna facilitates ticket booking, fare inquiries, real-time service updates, and travel planning.
• DMRC implements AI in complaint management, with automated processing of written complaints and an upcoming AI-based voice bot.
• AI systems are deployed for monitoring overhead electric wires (OHE) and ensuring train and track safety.
• Predictive maintenance using AI on Green and Violet Lines aims to reduce delays and optimize operations.