Ex-Jet Airways CEO Questions Zomato's 10-Min Delivery Amid Gig Worker Protests

• Former Jet Airways CEO Sanjiv Kapoor questioned Zomato's 10-minute delivery model, asking if such speed is truly necessary in Indian cities outside emergencies.
• Kapoor suggested 30-60 minute deliveries could balance safety and environmental risks, sparking a debate on social media.
• Zomato CEO Deepinder Goyal had earlier stated that 10-minute deliveries are enabled by dense dark stores, not unsafe speeds, and partners aren't penalized for delays.
• The debate unfolds amidst nationwide protests by gig workers demanding better pay, safer conditions, and an end to ultra-short delivery timelines.
• Social media reactions were mixed, with some defending the model based on market demand, while others criticized worker exploitation.

Why It Matters: Debate rages over Zomato's 10-minute delivery model, balancing consumer demand, worker safety, and urban realities.