Zomato vs Restaurant: Woman Exposes 'Insane' Price Difference, Company Responds

• A woman on X (Nalini Unagar) highlighted a significant price disparity between a restaurant bill (Rs 320) and Zomato's charge (Rs 655) for the same food order.
• Her post went viral, sparking a debate on whether food delivery apps overcharge for convenience or if it's a standard business model.
• Some users defended Zomato, stating customers pay for delivery, technology, logistics, and comfort, not just the food.
• Fintech leader Monica Jasuja emphasized paying for convenience, while others suggested ordering directly from restaurants for discounts.
• Zomato responded, stating restaurant partners determine prices and Zomato acts as an intermediary, promising to relay feedback to the restaurant.

Why It Matters: A viral post exposed a huge price gap between Zomato and restaurant direct orders, sparking debate on delivery app costs.