Gold Stolen from Bank Locker? Know Compensation Rules and Bank's Limited Liability

• A woman alleged gold jewelry was stolen from her Punjab National Bank locker in Kirti Nagar, West Delhi, causing panic among other customers.
• Police investigation found no signs of forced entry; the locker was recently operated and was a joint locker.
• According to RBI rules, banks are only responsible for locker contents if their negligence (e.g., security lapse, employee error) is proven.
• Compensation is limited to 100 times the annual locker rent, regardless of the actual value of stolen items; banks are not liable for natural disasters.
• Customers should read agreements, report incidents to police and bank, keep records of valuables, and consider separate insurance for expensive items.