Aon Survey: 83% Insurers Offer Telehealth, But Claims Cost Impact Limited in India

• Aon survey reveals 83% of Indian insurers offer telehealth, but its impact on claims cost reduction is modest.
• Despite increased telehealth usage (60% of insurers saw 6-10% rise), only one-third reported tangible outpatient claim savings (1.1-1.5%).
• Mental health coverage is widening with 67% offering EAPs, but engagement levels vary significantly (1-50% for EAPs).
• Preventive care, like health screenings, is underused despite potential savings; only 33% offer specialist disease management.
• India's group health insurance market shows a customisation gap, with only 50% of insurers offering tailored support for large employers.