Upstox Study: 63% Life Insurance Buyers Say Agents Prioritize Commissions

• Upstox study reveals 63% of life insurance buyers believe agents prioritize commissions over client needs.
• The report, "India’s One-Hour Insurance Problem," surveyed 450 buyers and 300 participants across 20 cities.
• 63% of customers received less than one hour of explanation before buying multi-year life policies.
• Customer trust is mixed, with 60% rating their agent 3 or lower, and half would not recommend their agent.
• Study exposes literacy gaps: 71% cannot distinguish policy types, 52% confuse nominal/inflation-adjusted returns.