From L to R: Sukhleen Aneja, Anurita Chopra, Akshay Kapoor
Special Coverage
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Storyboard07-02-2026, 14:46

AI Reshapes Marketing Measurement, But Human Judgment Remains Key: CMOs

  • CMOs discuss how AI is transforming marketing measurement, emphasizing that human judgment is still crucial despite technological advancements.
  • The challenge for marketers has shifted from a lack of data to an excess, with AI helping to make sense of complex consumer journeys.
  • Traditional metrics like impressions and CTRs are no longer sufficient; new metrics like customer lifetime value and lead quality are gaining importance.
  • AI is an enabler for content creation and optimization, but authenticity and human oversight are essential to maintain brand trust.
  • Agencies are expected to leverage AI for smarter work and integrated solutions, while brands focus on measurable outcomes and ROI from AI investments.

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