IndiGo Staffer's Calm Amidst 10-Hr Delay: "Think They Are Parents"

• IndiGo flight from Delhi to Bengaluru delayed by 10 hours, departing at 5 am instead of 7 pm.
• A passenger observed an IndiGo staffer who remained calm despite widespread frustration from delayed passengers.
• The staffer explained her approach, stating she views angry passengers as family members (parents or siblings).
• Her philosophy was "Life will be normal again," showcasing resilience in a challenging customer-facing role.
• A LinkedIn post detailing the staffer's composure went viral, drawing praise amid IndiGo's recent operational issues.

Why It Matters: It highlights the emotional resilience of customer service staff during crises.