Govt probes IndiGo chaos, orders automatic refunds and FDTL rule relaxation

• Government launched a high-level inquiry into IndiGo's operational disruptions.
• Airlines are directed to issue automatic full refunds for cancellations and provide accommodation for stranded passengers.
• DGCA temporarily relaxed Flight Duty Time Limitations (FDTL) rules to offer airlines more flexibility in crew rostering.
• Airlines must provide timely updates, refreshments, and prioritize assistance for senior citizens and persons with disabilities.
• A 24x7 control room has been established to coordinate corrective actions and resolve emerging issues.

Why It Matters: Government action means automatic refunds and support for disrupted airline passengers.