IndiGo refunds ₹610 Cr, meets deadline; parliamentary panel to summon officials

• IndiGo processed Rs 610 crore in refunds ahead of a Civil Aviation Ministry deadline.
• The refunds address widespread flight cancellations and delays caused by a pilot shortfall and non-compliance with new rest/duty norms.
• A parliamentary panel plans to summon airline executives and DGCA officials to investigate the "unprecedented disruption" and rising airfares.
• IndiGo CEO Pieter Elbers apologized for the crisis, attributing it to "misjudgement and planning gaps," and expects full operational normalcy by December 10-15.
• IndiGo implemented a three-pronged action plan, including enhanced customer support and adherence to DGCA regulations, to manage the fallout.

Why It Matters: IndiGo's refunds demonstrate regulatory impact on airline accountability.