IndiGo said it resorted to a “drastic measure” on December 5, a network “reboot”, during which it cancelled a significant number of flights to stabilise operations, decongest airports
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Moneycontrol08-12-2025, 23:16

IndiGo apologizes for flight chaos, tells DGCA causes "not possible to pinpoint".

  • IndiGo apologized for widespread flight disruptions, citing an "unfortunate and unforeseeable confluence" of multiple operational factors in its reply to DGCA.
  • CEO Pieter Elbers and COO Isidre Porqueras submitted their response to DGCA's show cause notices regarding the flight chaos.
  • IndiGo stated it's "not possible to pinpoint the exact cause(s)" yet, requesting more time for a full Root Cause Analysis.
  • Preliminary triggers for the disruptions included minor technical glitches, weather, winter schedule transitions, congestion, and new FDTL crew-rostering rules.
  • DGCA is examining IndiGo's response and will take appropriate enforcement action.

Why It Matters: IndiGo's chaos highlights air travel reliability issues and regulatory scrutiny.

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