IndiGo Apologizes for Crisis, Denies Engineering; External Experts to Probe

• IndiGo Chairman apologized for widespread flight cancellations and disruptions, acknowledging passenger distress.
• The airline will involve external technical experts to investigate the crisis's root causes and implement corrective actions.
• IndiGo denied "engineering" the crisis or bypassing new Pilot Fatigue Rules, attributing it to a mix of internal and external factors.
• The crisis, which stranded thousands, was partly linked to IndiGo's inadequate preparation for new FTDL rules.
• Government bodies, including the DGCA, are scrutinizing IndiGo's operations and have summoned the CEO for detailed information.

Why It Matters: IndiGo's crisis response impacts future air travel reliability and passenger trust.