IndiGo 'Profusely Apologetic' for Flight Chaos, Blames 'Unforeseeable Confluence'

• IndiGo apologized to DGCA for massive flight disruptions, attributing them to an "unforeseeable confluence" of operational challenges in its formal response to a show-cause notice.
• IndiGo cited five factors for the chaos: minor technical glitches, adverse weather, increased congestion, and difficulties implementing new crew rostering rules (FDTL Phase II).
• The airline performed a "network reboot" on December 5, cancelling numerous flights to clear backlogs and reposition resources, with operations normalizing from December 6.
• DGCA issued a show-cause notice to IndiGo CEO Pieter Elbers, citing inadequate arrangements for FDTL as the "primary cause" of disruptions, and is now reviewing IndiGo's reply.
• Government officials and DGCA are scheduled to meet IndiGo CEO Pieter Elbers to review the airline's operational failures, with the Centre considering route curtailment.

Why It Matters: Regulatory action on IndiGo's disruptions aims to ensure reliable future air travel.