IndiGo CMG meets daily, prioritizes refunds; Minister blames internal systems

• IndiGo's Crisis Management Group (CMG) is actively monitoring ongoing disruptions.
• IndiGo's top priorities include restoring 100% operational capacity, ensuring timely information flow, and expediting refunds/rescheduling for affected passengers.
• The CMG, established on December 4, meets daily to oversee crisis-related matters, including baggage return.
• Civil Aviation Minister Ram Mohan Naidu stated the crisis was due to IndiGo's internal crew rostering and planning systems.
• Naidu clarified that the disruption was not caused by any relaxation of Flight Duty Time Limitations (FDTL).

Why It Matters: IndiGo's crisis plan aims to fix flight disruptions and speed up passenger refunds.