MoCA acts on Indigo chaos: Fares capped, refunds by Dec 7, 2025

• IndiGo experienced widespread flight cancellations and delays, affecting thousands of passengers across major airports.
• The Ministry of Civil Aviation (MoCA) intervened, issuing several directives to address the operational chaos.
• MoCA capped airfares to prevent opportunistic price hikes and mandated IndiGo to clear all pending refunds by December 7, 2025.
• IndiGo must establish dedicated support cells for refunds and alternative travel, and return misplaced baggage within 48 hours.
• A 24/7 helpline was set up by MoCA to assist stranded passengers, prioritizing vulnerable travelers under a "Zero-Inconvenience Policy."

Why It Matters: Government intervention ensures passenger rights and refunds during airline chaos.