Freshworks CEO: AI Outperforms Humans in Customer Satisfaction, Drives Profitability

• Freshworks CEO Dennis Woodside states AI agents now surpass humans in customer satisfaction for customer service.
• The company's AI suite, Freddy, has over 6,000 paying customers, deflecting 50-60% of inbound queries.
• Internally, Freshworks uses over 70 AI tools for support, recruiting, and employee services, processing 10,000 resumes weekly.
• AI adoption helps employees focus on higher-value tasks and transforms business operations, driving profitability and revenue growth.
• Freshworks is expanding into larger enterprises, competing with established players by offering easy-to-use, fast-to-deploy AI solutions.

Why It Matters: Freshworks leverages AI to enhance customer satisfaction and internal efficiency, driving significant business growth.