Mumbai: A stranded passenger checks her phone at the IndiGo counter after several flights were cancelled at Chhatrapati Shivaji Maharaj International Airport, in Mumbai, Friday, Dec. 5, 2025. (PTI Photo)(PTI12_05_2025_000022B)
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CNBC TV1806-12-2025, 15:57

MoCA orders IndiGo to refund passengers, return baggage by Dec 7 amid flight chaos

  • MoCA ordered IndiGo to complete refunds for cancelled flights by December 7 evening.
  • IndiGo must return baggage separated from passengers within 48 hours.
  • The directive follows IndiGo cancelling over 1,000 flights over five consecutive days.
  • Non-compliance with refund and baggage return orders will lead to immediate regulatory action.
  • IndiGo was instructed not to levy rescheduling charges for affected passengers and to set up dedicated support cells.

Why It Matters: Government action forces IndiGo to refund passengers and return baggage by Dec 7.

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