IndiGo apologizes for chaos, denies 'planned crisis'; blames winter ops, tech glitches.

• IndiGo Chairman Vikram Singh Mehta issued an unconditional apology for the airline's recent operational meltdown, admitting they "let customers down."
• Mehta attributed the chaos to a combination of factors including winter operations, technical glitches, adverse weather, congestion, and new crew rostering rules, denying claims of a "planned crisis."
• The airline will conduct an external technical review to determine root causes and prevent future disruptions.
• IndiGo's operations have stabilized, with on-time performance returning to normal, and "several hundred crores" in refunds processed.

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